Customer Originated Trace

Ø Secure_ You'll have more peace of mind knowing that this service is available if you ever need to trace a call. With Customer-Originated Trace you can discourage repeat harassing or threatening calls by immediately tracing such calls. (If a caller knows that the call can be traced, he/she is less likely to call again.)

Customers with either touchtone or rotary service can subscribe to Customer-Originated Trace. Customer-Originated Trace information will not be given directly to the customer by the telephone company. You must make a Customer-Originated Trace request before receiving another call. Customer-Originated Trace service works only for the last incoming call. (The last Call Waiting call, whether answered or not, is considered the last incoming call). You cannot trace the same call more than once. Customer-Originated Trace service can be used even if the caller used Directory Number Privacy service before placing the call. Speed Calling can be used to activate Customer-Originated Trace service.

Level 1 Activation Procedures: Monthly Basis

1. Hang up the receiver after receiving a call you want to trace.

2. Before you receive another call, lift the receiver and listen for dial tone.

3. Dial the Customer-Originated Trace access code, *57 (1157 on a rotary dial telephone).

4. Hang up the receiver. The call will be automatically traced.

Level 2 Activation Procedures: Per Use Basis

1. Hang up the receiver after receiving a call you want to trace.

2. Before you receive another call, lift the receiver and listen for dial tone.

3. Dial the Customer-Originated Trace access code, *57 (1157 on a rotary dial telephone).

4. Listen for voice announcement which provides the cost to trace the call.

5. Dial 1 to trace the call. Listen for voice announcement stating that the call was traced. Hang up the receiver.

<Or>

Hang up the receiver without dialing, if you decide not to trace the call.